Effective Date: 24/12/2020

At Liciaville Hotel, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and the choices guests have regarding their information. By using our services and providing your information, you consent to the practices described in this Privacy Policy.

Information We Collect:

1.1 Personal Information: We may collect personal information from our guests, including but not limited to:

. Names, contact details (address, email address, phone number), and nationality.
. Payment information, such as credit card details, required for room reservations and transactions.
. Any additional information provided voluntarily, such as special requests, preferences, or feedback.

1.2 Usage Data:

We may collect certain information automatically when you visit our website or use our services. This may include IP addresses, device information, browser type, operating system details, and usage patterns. We use this information to enhance your experience, analyze trends, and improve our services.

1. Use of Information:

2.1 Service Delivery: We use personal information to provide you with hotel services, including room reservations, check-in and check-out processes, and guest services. We may also use this information to fulfill special requests or preferences during your stay.

2.2 Communication: We may use your contact details to communicate with you regarding your reservation, provide important updates, respond to inquiries, and send promotional offers or newsletters. You can opt out of receiving promotional communications at any time.

2.3 Legal Obligations: We may use and disclose personal information to comply with legal obligations, such as local regulations, court orders, or law enforcement requests.

2.4 Analytics and Improvement: We may use non-personal information, including usage data, to analyze trends, improve our website and services, and enhance the overall guest experience.

1. Data Sharing and Disclosure:

3.1 Third-Party Service Providers: We may share personal information with trusted third-party service providers who assist us in operating our hotel and delivering services. These providers are contractually obligated to protect the information and use it only for the purposes we specify.

3.2 Legal Compliance: We may disclose personal information to comply with applicable laws, regulations, or legal processes. We may also share information to protect the rights, property, or safety of our guests, employees, or others.

1. Data Security:

We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

1. Data Retention:

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When no longer needed, we will dispose of the information in a secure manner.

1. Your Rights:

You have the right to:

.Access, update, or correct your personal information.
.Request the deletion of your personal information, subject to legal and contractual obligations.
.Opt-out of receiving promotional communications. Lodge a complaint with the relevant data protection authorities.

To exercise your rights or if you have any questions regarding your personal information, please contact us using the contact information provided below.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for any updates. The revised Privacy Policy will be effective when posted on this page.

1. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Liciaville Hotel
Address: 1 Urubusi street, 321103, Agbor, Delta
Email: info@liciavillehotel.com.ng
Phone: 0814 081 5172